Refund & Cancellation Policy

This Refund & Cancellation Policy (hereinafter "this Policy") supplements and forms an integral part of the Terms of Service of the Daway platform, operated by Collective 1X3. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail unless this Policy explicitly states otherwise.

Daway operates as a Merchant of Record (MOR). All payments for subscriptions, memberships, and digital products are processed by Collective 1X3 on behalf of Creators. As the MOR, Collective 1X3 is the entity of record for billing, payment processing, tax collection, and refund adjudication.

1.1 Immediately consumable digital content. All products and services available through the Daway platform are digital in nature and are made available for immediate access upon purchase. This includes, but is not limited to: online community memberships, educational courses, training programs, digital downloads, live sessions, and any other form of digital content or service provided by Creators through the Platform.

1.2 Acknowledgment of immediate access. By completing a purchase on the Platform, you expressly acknowledge and agree that:

• The digital content or service is made available to you immediately upon payment confirmation;
• You have been informed that accessing the content immediately may result in the loss of your right of withdrawal under applicable consumer protection legislation;
• You expressly consent to the immediate provision of the digital content and acknowledge that you thereby waive your right of withdrawal, as permitted under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and any applicable national transposition thereof.

2.1 General principle. In accordance with the EU Consumer Rights Directive (2011/83/EU), consumers residing in the European Economic Area (EEA) are generally entitled to a fourteen (14) calendar day right of withdrawal from the date of purchase.

2.2 Waiver upon immediate access. However, pursuant to Article 16(m) of the Directive (transposed into French law via Articles L221-28 1° and 13° of the Consumer Code), this right of withdrawal does not apply to the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and their explicit acknowledgment that they thereby lose their right of withdrawal. At checkout, Daway presents a separate, non-pre-checked waiver checkbox that you must actively tick to confirm both points above. Detailed legal terms of the waiver are set out in our Withdrawal Waiver page.

2.2.1 Durable medium of the waiver. In accordance with Art. L221-28 condition 3, we provide a durable record of your waiver via (a) the Stripe receipt automatically emailed to you after payment and (b) the perpetual mention "Withdrawal waiver accepted on {date}" under each affected purchase in your payment history.

2.3 Pre-access withdrawal. If you have purchased a subscription or digital product but have not yet accessed, viewed, streamed, or downloaded any content associated with that purchase, you may exercise your right of withdrawal within fourteen (14) calendar days of the purchase date by contacting us at contact@daway.club. Upon valid exercise of this right, a full refund will be issued within fourteen (14) days to the original payment method.

3.1 General rule. Outside of the pre-access withdrawal period described in Article 2.3, all payments made on the Platform are final. No automatic refunds, credits, or compensation of any kind will be issued for dissatisfaction with content, unused subscription time, partial billing periods, or voluntary cancellation.

3.2 Discretionary review by Daway. Notwithstanding the above, Collective 1X3, as Merchant of Record, reserves the sole and absolute right to review refund requests on a case-by-case basis. We may, at our sole discretion, issue a full or partial refund if we determine that:

• The Creator has materially misrepresented the nature, quality, or availability of their content or services;
• The purchased content is substantially different from what was described or advertised at the time of purchase;
• Technical issues attributable to the Platform prevented the User from accessing the content for a material portion of the subscription period;
• The Creator's account has been suspended or terminated for violation of our Terms of Service, and the User's access has been materially affected as a result;
• Exceptional circumstances exist that, in our sole judgment, warrant a refund in the interest of fairness.

3.3 Investigation process. All refund requests are subject to a thorough investigation by Collective 1X3. We will review the circumstances of the purchase, the content accessed, the Creator's obligations, and any relevant communications before rendering a decision. Our decision is final and binding. We aim to respond to refund requests within ten (10) business days.

3.4 How to request a refund. Refund requests must be submitted in writing to contact@daway.club and must include: your account email address, the date and amount of the purchase, the name of the community or product, and a detailed explanation of the reason for the refund request.

4.1 Product responsibility. Each Creator is solely and entirely responsible for the products, services, and content they offer through the Platform. This responsibility extends to, but is not limited to: the accuracy and truthfulness of product descriptions, the quality and delivery of content, compliance with applicable laws and regulations, the claims and representations made in marketing materials, and all consequences — monetary or otherwise — arising from their products and services.

4.2 Seller verification. As Merchant of Record, Collective 1X3 conducts verification of each Creator before their products are made available for sale on the Platform. This verification includes identity confirmation, review of the proposed content and pricing, and assessment of compliance with our Terms of Service. However, this verification does not constitute an endorsement, guarantee, or warranty of the quality, accuracy, or fitness for purpose of any Creator's content.

4.3 Indemnification by Creators. Creators agree to indemnify and hold harmless Collective 1X3 from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from or related to the content they publish, the products they sell, or any breach of their obligations under the Terms of Service. In the event that Collective 1X3 issues a refund to a User due to a Creator's failure to deliver on their commitments, Collective 1X3 reserves the right to recover the refunded amount from the Creator's account balance or future earnings.

5.1 Right to cancel. You may cancel your subscription to any community at any time through your account settings on the Platform. Cancellation takes effect at the end of the current billing period. You will retain access to the community until the end of the period you have already paid for.

5.2 No pro-rata refunds. Any subscription period that has been started is due in full. No pro-rata refunds will be issued for partial months or partial billing periods, regardless of the date of cancellation.

5.3 Automatic renewal. All subscriptions automatically renew at the end of each billing period unless cancelled by the User before the renewal date. It is the User's sole responsibility to cancel before renewal if they do not wish to continue.

6.1 Contact us first. Before initiating a chargeback or payment dispute with your bank or payment provider, we strongly encourage you to contact us at contact@daway.club. We are committed to resolving payment disputes fairly and promptly.

6.2 Consequences of chargebacks. Filing a chargeback without first contacting us may result in immediate suspension of your account, loss of access to all communities and content, and permanent ban from the Platform. Collective 1X3 will contest all chargebacks that we determine to be illegitimate, and we reserve the right to pursue collection of any amounts owed.

6.3 Evidence retention. To defend against payment disputes, we retain technical evidence of service delivery (timestamps, encrypted IP, user-agent, lesson events, watch time, terms acceptance with versions). Retention durations are aligned with our Privacy Policy section 7: 18 months for raw lesson events, 24 months for the encrypted dispute evidence file, 10 years for legal acceptance snapshots.

6.4 Withdrawal waiver and dispute defense. Where you accepted the withdrawal waiver at checkout, any chargeback request based on grounds incompatible with the waiver (e.g. "product unwanted", "subscription_canceled", "not_received") will be contested with the timestamped acceptance proof and the evidence of use file. Detailed terms in our Withdrawal Waiver and Terms Article 19.

For any questions regarding this Refund & Cancellation Policy, or to submit a refund request, please contact: