Refund & Cancellation Policy

Version 2026-05-05 — Daway (Collective 1X3, New Mexico, USA). Contact: contact@daway.club.

Article 1 — Nature of Digital Products

The products offered on Daway are digital content and services made available immediately upon payment (community access, course unlock, live events, files). Daway acts as Merchant of Record. By completing a purchase, the User acknowledges the immediate nature of the delivery.

Article 2 — Right of Withdrawal (Daway Policy)

Daway is a US company and is not governed by French law or by the law of the European Union; it nonetheless takes them into account. As a matter of policy, and where the mandatory law of the consumer's country of residence so requires, a 14-day right of withdrawal may apply to certain purchases. As digital content is delivered immediately, this right may be lost where the User expressly requests immediate provision and waives it (see the Withdrawal Waiver page). Depending on the product, the Creator may enable or require this waiver. Where a right of withdrawal applies and no content has been consumed within 14 days, the User may write to contact@daway.club to obtain a refund.

Article 3 — Refunds at Daway's Discretion

Outside any applicable withdrawal period, payments are in principle final. As Merchant of Record, Daway may nonetheless grant a refund at its sole discretion, in particular in case of Creator misrepresentation, platform technical failure or Creator suspension. In the event of a dispute, refund request or suspected Creator fraud, Daway tends to protect the end user: Creators are Users like any other, but Daway decides as the final arbiter and its decision is final as regards access and internal balances. Written request to contact@daway.club (date, amount, community, reason); reply within a reasonable time, in principle 10 business days.

Article 4 — Creator Responsibility

Each Creator is responsible for their products, descriptions, quality and legal compliance. The identity and content checks performed by Daway do not amount to endorsement or warranty. Creators warrant and indemnify Daway for any refund, fee or claim resulting from their acts.

Article 5 — Subscription Cancellation

The User may cancel at any time from their account area; cancellation takes effect at the end of the current period. No pro-rata refund is due. Subscriptions renew automatically unless cancelled before the renewal date.

Article 6 — Chargebacks, Fees and Clawbacks

Before any bank dispute, the User must contact us at contact@daway.club: a refund is faster than a chargeback. Any chargeback not preceded by contact may result in immediate suspension and ban. Chargeback fees charged by networks and providers are passed on to and billed to the Creator involved in the transaction. Any chargeback or refund results in the cancellation and clawback of the corresponding affiliate commissions. Where the waiver was accepted, any chargeback based on incompatible grounds ("product unwanted", "subscription canceled", "not received") is contested using the timestamped acceptance proof and the evidence file. Evidence retention: 18 months (raw events), 24 months (encrypted file), 10 years (legal acceptances).

Article 7 — Contact

contact@daway.club — Daway, operated by Collective 1X3, New Mexico, USA.